The Wilfa Uniform grinder out of the box ground coffee way too coarsely. On the 1 setting it was still too course for filter coffee. After a couple under extracted brews, I attempted to contact Wilfa via their web site. No response. I looked up their email address in the printed manual and sent a message. I contacted Horsham by phone. Jack answered and said he’d had a similar problem with a less expensive Wilfa grinder and said he’d call back in a few minutes. 10 minutes later he called back and said he was sending me a web link to a coffee forum that discussed how to reset the zero point of the grind by rotating the burrs which involved a screw driver and wasting about 100g of coffee and 20 minutes. But that did the trick and the grind coarseness is about right and much more uniform than anything I’ve previously produced from other grinders over the years. A few days later Wilfa sent me a boilerplate response telling me to contact the retailer and to make a video detailing the problem. Not very impressive. I think they’ve outsourced their customer service to a bunch of bots. Thank goodness Horsham has not. Wilfa needs to improve quality control a lot - pretty pathetic that they'd let a machine leave their factory so poorly calibrated..

Completely changed the game for me as an amateur user, easy to navigate, great results and it's just everything I had hoped for and more. Glad I waited for it!

Very good grinder - quiet and gives a uniform result. A Christmas present to myself.
Love it!

Results are very consistent and delicious. It's an indulgent purchase but I love it!

Wilfa Uniform Silver Coffee Grinder