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Terms and Conditions

Subscriptions:

Our subscriptions are not intended as a one off purchase. We like to offer our customers flexibility and you are able to choose if you'd like to make a single purchase or to subscribe to certain products. These comes with an introductory 50% discount on the first order and the subsriptions cannot be cancelled until 3 orders have been billed and delivered to you.

If you would prefer not to subscribe please place a one off order and do not select the subscription option.

Returns:

Several types of goods are exempt from being returned. Bespoke manufactured products such as coffee cannot be returned. Once an order for coffee has been placed we are unable to offer a refund.

A 14 day cooling off policy applies to all online orders (not including coffee). This begins the day after you receive your order. You must notify us that you wish to return the item by email within 14 days. You have a further 14 days to return the item but you will need to pay for the cost of return and ensure the item has been insured and submit proof of postage to us if required. If the item has been damaged in any way or shows signs of use you may only be entitled to a reduced refund. Contact us at info@horshamcoffeeroaster.com for returns. More information on the law can be found here: https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

Additional non-returnable items:
Gift cards

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@horshamcoffeeroaster.com.

Shipping
To return your product, you should mail your product to: The Studio, Howard's Nursery, RH136NX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty Support:

For warranty support on faulty items please contact us at info@horshamcoffeeroaster.com. Warranty support cannot be provided by phone.

 

★ Judge.me Reviews

Let customers speak for us

2452 reviews
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We’re not easily pleased - honest!

This is our new favourite. We were disappointed that our usual Kenyan coffee was not available, but true to form Horsham never disappoints. This has a slightly fuller depth and richness to the flavour and makes a perfect cup every time. We’re on our 2nd kilo now!

Makes my mornings that much better

I upgraded from a cheap blade grinder to this and the difference is night and day. Consistency is key when it comes to good coffee and until I got this I was making a completely different cup each morning. Now I really feel like I have control over my grind size and my coffee quality has improved massively.

Easy to use, easy to clean, well priced compared to others on the market, what's not to love?

Best so far

This is absolutely delicious , best coffee so far

Class grinder

I recently was looking for an electric grinder that would not be over expensive but better than the cheaper end models so after lots of reviews I managed to settle on the wilfa . I also watched a James Hoffmann YouTube video of this grinder and liked what he had to say . Now I’ve been using it a few weeks it’s superb and quite quiet and very quick at grinding 14g of beans in no time at all . Overall I expect it to last a long time as it’s well built and easy to clean

Great coffee!!

If you haven’t tried this coffee and you are an espresso fan then do yourself a favour and give it a try.