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Admin and Customer support role


Are you detail orientated with a passion for great customer service? If it's a yes to all of the above and you'd like to work for a growing coffee roastery focusing on direct trade and quality, please read on!

Role Overview

You will be required to work closely with the team on the following:

  • Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message.
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently (including assistance of customers who may have made mistakes with their orders or have concerns about delivery).
  • Assist and coordinate warranty repairs and returns.
  • Maintain thorough and accurate customer service records.
  • Keep confidential records and financial information private and secure.
  • Learn how to use software and technology to deliver excellent customer care.
  • Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
  • Work as part of the sales team to drive positive company sales results.
  • Help customers register online and process their orders.
  • Check product availability for customer orders and order or restock items if necessary. 
  • Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer.
  • Communicate with customers about their orders, including any delays or changes in delivery
  • Assist in other areas around the roastery if needed. This could include dispatch and logistics.


  • Friendly and personable
  • Good team working skills
  • Self-motivated
  • Good computer and IT skills
  • Organised and professional

Must also be a keen coffee drinker, although coffee experience isn't required.


  • Previous experience in online customer support and admin
  • Knowledge and passion for great coffee is a bonus but not required
  • Interested in working for a small family-run business focused on ethical relationships with coffee producers around the world


  • Located in Burgess Hill, West Sussex, with easy access to surrounding towns and cities.
  • Part-time working Monday to Friday.
  • Flexible hours around the core hours of 10-2.
  • Working for a small, personal, family-run business.
  • Lots of excellent coffee!
  • Salary of £11,500 per year based on 20 hours per week.
  • Discount on all coffee brewing equipment.

Other information

  • Part-time role of 20 hours per week, Monday to Friday with scope to increase hours.
  • Start date, July 2021.

To apply please email:


★ Reviews

Let customers speak for us

2522 reviews
Smells and Tastes Incredible!

I’ve recently purchased a coffee machine and the advice was to get local coffee — it is usually the freshest. I decided to order the organic blend, and just the bouquet of the beans was enough to wake you up. It smelt incredible; the taste and the freshness exceeded my expectations — and my coffee machine loves them. I make a perfect espresso each morning. I will definitely be purchasing them again as and when needed.

Super fluffy

Fantastic quality grinder, built like a tank, super fluffy output, no static issues.

only flaw re usability is no auto off and touch buttons are not the most responsive so manual grinding is not most accurate

Subtle, very nice coffee

Had this in a coffee shop in Brighton then bought a kilo. It's an absolute belter you won't be disappointed.

Organic Blend
Gavin Davies
Tasty coffee

A tasty, chocolatey organic blend. Beans have lovely aroma.

Rwanda Coffee Beans - Bwishaza Lot 4 Washed