Admin and Customer support role
Description:
Are you detail orientated with a passion for great customer service? If it's a yes to all of the above and you'd like to work for a growing coffee roastery focusing on direct trade and quality, please read on!
Role Overview
You will be required to work closely with the team on the following:
- Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message.
- Investigate and resolve customer complaints and resolve complaints quickly and patiently (including assistance of customers who may have made mistakes with their orders or have concerns about delivery).
- Assist and coordinate warranty repairs and returns.
- Maintain thorough and accurate customer service records.
- Keep confidential records and financial information private and secure.
- Learn how to use software and technology to deliver excellent customer care.
- Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
- Work as part of the sales team to drive positive company sales results.
- Help customers register online and process their orders.
- Check product availability for customer orders and order or restock items if necessary.
- Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer.
- Communicate with customers about their orders, including any delays or changes in delivery
- Assist in other areas around the roastery if needed. This could include dispatch and logistics.
Skills
- Friendly and personable
- Good team working skills
- Self-motivated
- Good computer and IT skills
- Organised and professional
Must also be a keen coffee drinker, although coffee experience isn't required.
Experience
- Previous experience in online customer support and admin
- Knowledge and passion for great coffee is a bonus but not required
- Interested in working for a small family-run business focused on ethical relationships with coffee producers around the world
Benefits
- Located in Burgess Hill, West Sussex, with easy access to surrounding towns and cities.
- Part-time working Monday to Friday.
- Flexible hours around the core hours of 10-2.
- Working for a small, personal, family-run business.
- Lots of excellent coffee!
- Salary of £11,500 per year based on 20 hours per week.
- Discount on all coffee brewing equipment.
Other information
- Part-time role of 20 hours per week, Monday to Friday with scope to increase hours.
- Start date, July 2021.
To apply please email: info@horshamcoffeeroaster.com